kf99 Terms and Conditions — Terms of Use and Guidelines

Last Updated: 2026

Introduction and Definitions

These terms and conditions ("Terms") apply to the use of the kf99 platform and all its services. When you open an account on kf99, visit the website, or use any service, you are automatically considered to have agreed to these Terms.

The meanings of some key terms used in this document are given below:

"Platform" refers to the kf99 website, mobile version, and all related services.
"User" or "You" refers to any person registered on this platform.
"Account" refers to a user's personal profile and wallet.
"Bonus" refers to any promotional credit or benefit provided by kf99.
"Transaction" refers to any deposit, withdrawal, or betting activity.

kf99 reserves the right to modify these Terms at any time. Continued use of the platform after changes have been made will be considered acceptance of the revised Terms.

Eligibility and Account Registration

2.1 Age Requirement

You must be 21 years of age or older to use the kf99 platform. Minors are strictly prohibited from accessing this platform. By registering an account, you confirm that you are 21 years of age or older.

2.2 Single Account Policy

Each person may operate only one account on kf99. Opening multiple accounts under the same person's name, or operating multiple accounts from the same device or IP address, is strictly prohibited. If such a violation is detected, all associated accounts may be suspended or closed and any bonuses earned may be cancelled.

2.3 Providing Accurate Information

You must provide accurate, complete, and up-to-date information during account registration and verification. kf99 reserves the right to close any account where false or misleading information has been provided, and all balances and bonuses associated with that account may be cancelled.

2.4 Account Security

It is entirely your responsibility to keep your account password and login details confidential. Do not share your account information with any third party. If you suspect any unauthorised access, notify the kf99 support team immediately.

Deposit and Withdrawal Policy

Minimum Deposit

The minimum deposit amount for each payment method is ৳300. The same limit applies across bKash, Nagad, Rocket, and Upay.

Minimum Withdrawal

The minimum withdrawal amount for each payment method is ৳500. Processing time is between 15 minutes and 2 hours.

3.1 Accepted Payment Methods

Transactions on kf99 are currently supported through the following mobile banking methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. All transactions are completed in Bangladeshi Taka (BDT).

3.2 Deposit Process

When making a deposit, ensure you provide the correct amount and reference number. Providing incorrect information may result in the transaction being delayed or cancelled. The minimum deposit amount for each method is ৳300.

3.3 Withdrawal Process

Account verification must be completed before submitting a withdrawal request. Withdrawals generally take between 15 minutes and 2 hours. The minimum withdrawal amount is ৳500.

3.4 Transaction Responsibility

The mobile banking account used for transactions must be registered in your own name. Using a third party's account for transactions is prohibited and such transactions may be considered suspicious.

Bonuses and Promotional Offers

4.1 Welcome Bonus

A 100% match bonus of up to ৳15,000 is available on your first deposit at kf99. For example: depositing ৳1,000 gives you a ৳1,000 bonus for a total balance of ৳2,000. Depositing ৳32,000 gives you the maximum ৳15,000 bonus for a total balance of ৳47,000.

4.2 Wagering Requirements

To withdraw bonus funds, you must wager 10 times the bonus amount. Wagering is calculated on the bonus amount only — not on the deposited amount. For example: receiving a ৳1,000 bonus requires ৳10,000 in wagers before withdrawal.

4.3 General Bonus Terms

A bonus can only be claimed once and must be used personally — it is non-transferable.
If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.
kf99 reserves the right to modify or cancel any promotional offer without prior notice.
If bonus abuse or manipulation is found, the associated account may be closed.
Each promotional offer may have its own specific terms, which will be stated on the relevant offer page.

4.4 VIP and Cashback Program

kf99's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier. The more actively you play, the greater your opportunity to advance to a higher tier. Separate terms apply to the VIP program.

Game Rules and Prohibited Activities

5.1 Fair Play Policy

kf99 is firmly committed to fair play and transparency. All our games operate using third-party verified Random Number Generators (RNG), which ensure completely unbiased outcomes.

5.2 Prohibited Activities

The following activities are strictly prohibited:

Any form of fraud, cheating, or software manipulation.
Placing bets using bots, automated software, or any other mechanical assistance.
Attempting to earn bonuses from multiple accounts.
Money laundering or the flow of illegal funds.
Threatening or harassing other players.
Exploiting system vulnerabilities or bugs.

5.3 Consequences of Violations

Involvement in any of the above prohibited activities may result in account suspension or permanent closure without prior notice, cancellation of all earned bonuses and winnings, and legal action in accordance with applicable law.

Account Closure and Suspension

6.1 Closure at User's Request

You may request closure of your account at any time by contacting our support team. It is advised that you withdraw any outstanding balance before closing your account.

6.2 Closure or Suspension by kf99

kf99 reserves the right to suspend or close an account in the following circumstances:

Violation of any clause of these Terms.
Providing false or incomplete identity information.
Detection of suspicious or unusual transaction patterns.
Account inactivity for an extended period (no activity for more than 12 months).
As required to comply with applicable law or regulatory guidance.

6.3 Balance of a Suspended Account

If an account is closed due to a breach of the Terms, associated bonuses and winnings may be cancelled. However, legitimately deposited funds are generally returned, unless they are found to be connected to any unlawful activity.

Privacy and Data Protection

kf99 gives the highest priority to protecting your personal information. We use SSL encryption technology to keep all transactions and personal data secure. For details on how your information is collected, used, and stored, please read our Privacy Policy.

7.1 Data Collection

During account registration and verification, we collect your name, mobile number, and payment information. This information is used solely for the purpose of providing services and preventing fraud.

7.2 Cookie Policy

Our platform uses session cookies and performance cookies. These help improve the functionality of the site and personalise the user experience.

7.3 Sharing Information with Third Parties

We do not sell or transfer your personal information to any third party except where required by legal obligation or fraud investigation. Only the necessary information is shared with the relevant mobile banking service provider for payment processing purposes.

Limitation of Liability

8.1 Service Availability

kf99 strives to provide uninterrupted service, but the service may be temporarily disrupted due to technical maintenance, network issues, or unforeseen circumstances. kf99 is not liable for any loss caused by such disruptions.

8.2 Technical Errors

If an abnormal outcome occurs due to a technical error or software bug, kf99 reserves the right to cancel or correct that transaction. Affected users will be compensated to the extent possible.

8.3 Internet Connection

kf99 is not responsible for any issues arising from your internet connection or device. It is advised to ensure a stable internet connection before playing.

8.4 Third-Party Services

Our platform uses software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others). kf99's liability for any errors in these providers' services is limited.

Responsible Gaming Commitment

kf99 is firmly committed to responsible gambling. We believe that enjoyable entertainment and a safe environment can go hand in hand.

9.1 Self-Control Tools

We provide a number of helpful tools to keep your gaming habits in check: deposit limits, session time limits, and self-exclusion. For more details about these features, visit our Responsible Gaming page.

9.2 Warning Signs

The following may be signs of problem gambling:

Betting beyond your means.
Placing more bets to recover losses.
Prioritising gambling over family or work.
Falling into financial difficulty due to gambling.

If you experience any such problems, seek help immediately and use the self-exclusion feature.

This platform is for persons aged 21 and above only. Please play responsibly.

Dispute Resolution

10.1 How to Submit a Complaint

If you have a complaint or dispute, please contact our support team first. We provide assistance 24/7 via live chat and email ([email protected]). When submitting a complaint, please provide your account number, transaction details, and a clear description of the issue.

10.2 Complaint Processing

Our support team will investigate every complaint with due care. For complex matters, you will be informed of the outcome after the investigation is complete. We always strive for a fair and transparent resolution.

10.3 Final Decision

The decision of kf99's management authority will be considered final. However, we are always committed to resolving issues in a fair and reasonable manner.

Changes to Terms and Effectiveness

11.1 Right to Amend

kf99 reserves the right to update or amend these Terms at any time. For significant changes, we will make every effort to notify you through the platform.

11.2 Meaning of Continued Use

Continued use of the platform after changes to the Terms will be considered acceptance of the revised Terms. For this reason, it is advised to review this page regularly.

11.3 Language Clarity

These terms and conditions have been written in Bengali and the Bengali version shall be considered final. In the event of any conflict with a translation in another language, the Bengali version shall prevail.

11.2 Contact

If you have any questions or comments about these terms and conditions, please contact our support team. We provide support in both Bengali and English. Email: [email protected]

These terms and conditions were last updated in 2026. Related pages: Privacy Policy | Responsible Gaming | FAQ